Bill Payment Options

CUSTOMER WARNING

Beware Third Party Payment Websites!

www.MunicipalOnlinePayments.com is the only authorized online payment system for CMD. Payments made through this site are credited to your account immediately.

CMD does not endorse third-party payment websites such as DOXO or PRISM. They are neither authorized nor managed by CMD. Payments made through DOXO, PRISM, or other third-party bill payment services may be delayed seven (7) days or more pending delivery of payment to CMD’s office, and may result in late penalties and/or disconnection. CMD is not responsible for penalties or disconnections resulting from use of third-party payment sites.

If you feel you have accessed the wrong payment portal, please contact our office at (803) 385-5123 for more information.

General Information

The Chester Metropolitan District bills each customer once per month for services used during the previous month. All bills are for actual usage (water which passed through the meter). From time to time, a customer may receive an “estimated bill” due to an issue such as a malfunctioning meter or a high usage discrepancy. The estimate is based on an average of the customer’s usage history.

  • Bills are typically for a 28-31 day usage period, depending on weekends and holidays.
  • Bills are due fifteen (15) days from the “Bill Date”. If a bill is not paid in fifteen days, a late fee will be assessed.
  • Customers have an additional ten (10) days to make payment. If payment is not received by 5:00 PM on the 10th day (25 days from the “Bill Date”), a Non-Payment Fee will be assessed and the account will be disconnected.
  • Depending on your location, your bill may also include wastewater and/or garbage service.
  • CMD does not accept partial payments.
  • CMD is not responsible for wastewater service or garbage service. All inquiries must be directed to the appropriate authorities.

In-Person Payment Options

In The Office

Payments and Customer Service inquiries may be made in our office at 155 Wylie Street in Chester. We accept cash, check, money order, and debit/credit card payments in our lobby and at our drive-through.

Please be aware that a 3% processing fee will be added to all credit/debit payments.

By Mail

Customers may mail payments to the CMD Office at the following address:

Chester Metropolitan District
P.O. Box 550
Chester, SC 29706

For safety and security purposes, please do not mail cash. To ensure your bill is credited to the proper account, please include your account number and/or physical service address with your payment.

After Hours

Payments made after hours may be placed in the night deposit box, located in our drive-thru lane. Payments placed in the night deposit will be posted on the next business day.

For safety and security purposes, please do not place cash in the night deposit. To ensure your bill is credited to the proper account, please include your account number and/or physical service address with your payment.

Online Payments

Credit/Debit Payments

CMD’s new online credit/debit payment system is hosted by Municipal Online Payments. Click the button below to create an account. 

Creating an account also gives customers utility account management tools such as billing and payment history, paperless billing, text notifications, and more! You will need your account number and the amount of your last payment to register. A 3% processing fee will apply to all credit/debit payments. 

By setting up an online account, CMD customers are able to manage notification settings, view usage and payment history, make and schedule online payments, and much more!

Pay By Phone (IVR)

833-209-4044

Make a payment by phone  24-hours a day!  Simply dial the toll-free number above and follow the prompts to make a payment over the phone with your debit or credit card. A 3% processing fee will apply.

To use this service, please have your account number and service address (physical address only; no P.O. Boxes) available.

Automatic Bank Draft

CMD also participates in automatic bank draft payments. Customers who enroll can expect their payment to be automatically drafted from the connected bank account once per month based on the billing schedule. For more information on scheduling, please call and speak to our Billing Department. To enroll, simply fill out the form on the back of your bill and return it to the CMD office.

If you have any questions about any of our billing options or need additional assistance, please contact our office at (803) 385-5123 and our Customer Service Representatives will be happy to help you.