COVID-19 Bill Repayment Information

The Chester Metropolitan District will resume the assessment of Nonpayment Fees on Friday, June 5, 2020. Disconnections for nonpayment will resume on Monday, June 8, 2020.  We will offer payment arrangements for customers who have been impacted by the COVID-19 closures. Customers who meet and agree to the following terms and conditions may apply for a payment arrangement in order to avoid disconnection of service beginning June 8, 2020.

In order to expedite service, online applications are strongly encouraged.

Bill Repayment Plan Terms & Conditions

Payment Plan Applications

  • Applications for a payment plan are required and should be completed online.
  • All information on the application will be used to determine payment plan eligibility.
  • Applicants must provide a telephone or cell phone number with voice message capability.
  • Customers will be notified of eligibility within 5 business days, or as soon as reasonably possible.
  • Payment plans are not guaranteed. Chester Metropolitan District (CMD) reserves the right to interpret the plan instructions and application, and the right to change it in the future.

What are the terms of the plan?

  • The applicant must be a CMD water customer who had an active account on March 16, 2020.
  • The applicant must certify that he/she is the one whose name is on the water bill.
  • The account must be at least one month past due.
  • The current amount due must be paid in full.
  • The remaining balance will be stretched over a period no longer than 6 consecutive billing cycles without non-payment fees being accrued or the account being subject to turn-off. 
  • Once the payment plan is agreed upon, it will appear on the monthly bill.
  • In order to stay on the plan, the customer must keep the payment plan amount current PLUS pay each new water bill that is received. 
  • Failure to meet the installment payment plan amount or new bill balances will cancel the payment plan. 
  • A customer may not be on more than one payment plan at the same time.

How is the length of the plan determined?

  • The length of the payment plan will be based on number of past due bills. Plans will range from two, four or six consecutive billing cycles. Payment plans will not exceed six consecutive billing cycles.
  • Payment plan length (in billing cycles) will be calculated as the number of past due bills multiplied times 2, but not to exceed 6. Refer to the bottom of the document for a sample payment plan.
  • Vouchers from charitable organizations will be applied to past due balances first. The remaining number of past due bills will be used to determine the number of payments in a payment plan.

Am I eligible for a payment plan after non-payment fees and turn-offs resume?

  • YES. However, the deadline to make application for a payment plan is 10 calendar days after CMD resumes assessment of non-payment fees.
  • The customer may NOT have had a payment plan since March 16, 2020.
  • Past due penalties and non-payment fees will not be waived. Under the terms of plan, the current amount must be paid in full. This will include current penalty and non-payment fee.

Sample Payment Plan for an Eligible Customer

  • Customer enrolls in a payment plan BEFORE being assessed a penalty or non-payment fee.
  • The total account balance is $334.33
  • The current amount due (based on most recent bill) is $123.09
  • Number of past due bills is 2
  • Bills are generated around the 9th day of each month

After the payment plan is approved by CMD, an initial payment of $123.09 will be due immediately.

There will be 4 plan payments under the payment plan (past due bills 2 x 2 = 4 payments)

Payments will be calculated as follows:

A bill will go out around the 9th of the month for the next 4 billing cycles and will include current charges and a charge for $52.81. In order to stay on the plan, the customer must keep the payment plan amount current PLUS pay each new bill that is received.