Customer Satisfaction Survey Customer Service Survey Thank you for taking the time to provide feedback to us! If you wish for a member of the CMD team to contact you regarding your responses, please fill out the contact information portion at the end of this survey. Thank you for allowing us to serve you!Have you been in contact with Customer Service in the last 30 days?(Required) Yes No Date of Service InteractionDid our CSR staff answer your question or solve your problem? Yes No Please Explain:Have you ever interacted with our District Field Personnel at your home or business?(Required) Yes No Did our Field staff answer your question or solve your problem? Yes No Please Explain:Overall, how responsive has our staff been to your questions or concerns?ExcellentGoodAverageFairPoorPlease Explain:How would you rate the quality of your drinking water?ExcellentGoodAverageFairPoorPlease Explain:How would you rate the reliability of uninterrupted water service?ExcellentGoodAverageFairPoorPlease Explain:What do you feel are the most effective methods of communication?(You may select more than one) Website Updates Social Media (Facebook/Instagram) Direct Mail Bill Messages and Inserts Press Releases to local news outlets Pre-recorded Phone/Text Messages How long have you been a customer of CMD?In what general area of Chester County is your home or business located?Please tell us how you would rank our services in order of importance to you:1 is most important; 6 is least importantDrinking Water QualityPlease enter a number from 1 to 6.Fire ProtectionPlease enter a number from 1 to 6.Water PressurePlease enter a number from 1 to 6.Monthly Rates & ChargesPlease enter a number from 1 to 6.Responsive Customer Service(i.e. In-office, 24-hour on-call staff, call center). Please enter a number from 1 to 6.Proactively Maintaining our InfrastructurePlease enter a number from 1 to 6.How could CMD improve our services?Additional Questions/Comments/Suggestions:(Optional) Contact InformationIf you wish to be contacted regarding your survey responses, please provide the following information to our team:Name First Last PhoneEmail Service Address (No P.O. Boxes) Street Address City Account NumberCommentsThis field is for validation purposes and should be left unchanged.
