Contact Customer Service


Business Hours:
Monday – Friday
8:30 AM – 5:00 PM


This form is intended for non-emergency situations. Upon submission, your questions will be answered by our Customer Service Representatives as soon as possible during regular business hours. Please allow twenty-four hours for a response. Questions submitted after hours will be received on the next business day.

If you are experiencing a water emergency, do not use this form.
Call our office immediately at (803) 385-5123.

If your question is related to your water service, please provide a service address so our Customer Service team can access your account history and properly assist you.

Customer Contact Form

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