This form is intended for non-emergency situations. Upon submission, your questions will be answered by our Customer Service Representatives as soon as possible during regular business hours, Monday-Friday, 8:30 am – 5:00 pm. Please allow twenty-four hours for a response. Questions submitted after hours will be received on the next business day.
If you are experiencing a water emergency, do not use this form.
Call our office immediately at (803) 385-5123.
If your question is related to your water service, please provide a service address so our Customer Service team can access your account history and properly assist you.