Customer Service Satisfaction Survey

Thank you for taking the time to provide feedback to us! If you wish for a member of the CMD team to contact you regarding your responses, please fill out the contact information portion at the end of this survey. Thank you for allowing us to serve you!

Have you been in contact with Customer Service in the last 30 days?

Yes

Date of Service Interaction

Did our CSR staff answer your question or solve your problem?

Yes

Please Explain:

Have you ever interacted with our District Field Personnel at your home or business?

Yes

Did our Field staff answer your question or solve your problem?

Yes

Please Explain:

Overall, how responsive has our staff been to your questions or concerns?

Please Explain:

How would you rate the quality of your drinking water?

Please Explain:

How would you rate the reliability of uninterrupted water service?

Please Explain:

What do you feel are the most effective methods of communication?

Website Updates

Social Media (Facebook/Twitter/Instagram)

Direct Email

Bill Messages and Inserts

Press Releases to local news outlets' Facebook Pages

Pre-recorded Phone/Text Messages

(You may select more than one)

How long have you been a customer of CMD?

In what general area of Chester County is your home or business located?