Finding Leaks

While this is not a complete list of ways to locate leaks in your home, these are some of the most common problems customers face. If you discover a water leak in your home, you may be entitled to a bill adjustment. Once your new utility bill arrives, check it for increased usage and contact our office with a copy of your repair statement (or parts receipt if you repaired it yourself) and our Customer Service Staff will determine if you qualify. Click here for a copy of our leak adjustment policy.


  • Put a few drops of food coloring or a packet of powdered drink mix into the tank at the back of your toilet and let it sit for 15 minutes. If color shows up in the bowl, you have a leak. Make sure to flush afterward to avoid staining.


  • Listen for running water or drips.
  • Check under sinks for pooling water, drips, or wet spots.


  • Ensure tight connections at the hose and spigot and look for drips, leaks, and wet spots.
  • Look for wet spots or patches of green grass.

Throughout Your House

  • Check for signs of moisture or mold on your walls, ceilings, or floors. This could indicate that a pipe is creating problems and may need professional help.

Appliances and Devices

  • Check refrigerators, clothes washers, dishwashers, icemakers, water heaters, etc for leaks, drips, or wet spots.